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The Emotional Side of Business




plural noun: emotions

a natural instinctive state of mind deriving from one's circumstances, mood, or relationships with others.

It's hard to believe that 2016 has come to a close, and that 2017 is off and running. As I reflect on what was 2016 and look forward to this year and beyond, I cannot believe how far we have come, so quickly. Flashback 10 years ago, MW Builders was two separate and distinct companies; one in Kansas City, KS, and one in Temple, TX. One was known as a traveling general contractor who focused primarily on Walmart and wood-frame hotel construction, while the other focused primarily on Military and institutional construction. As our clients and partners know, we have not veered too far from our core competencies as we continue to work in these market sectors, along with a few others including light industrial and multifamily. However, what has drastically changed is the way in which we procure these projects and, even more so, the manner in which we put them in place.

A few years back, we made a strategic decision to become a more relationship-driven company — both with new and existing clients as well as with the subcontractors who work with us on our projects. This way of doing business was nothing new to some in our organization, but for others it required a complete 180-degree change. Days, weeks, and even months were spent attempting to formulate just the right plan to accomplish this goal. I even remember someone along the way saying, "You can't be in the contracting business and be relationship driven; there are way too many emotions that get in the way." Well, I am here to tell you that statement could not be further from the truth! Emotions are what have provided us the opportunity to do some amazing things — and I think our clients would agree.

For those of you who really know me, you know "emotion" is my middle name! I have yet to make it through a Christmas Party speech without choking up a little. How predictable is it that I may break down at any moment, you may ask?  Several employees had money on it this year! From my perspective, being emotional or showing emotion is not necessarily a good or bad trait, nor is it one I will debate in this blog. However, emotion to me is the desire, the passion, and the overwhelming need to be the best we can possibly be.

I believe we as a company have accomplished the majority of our goals largely due to our emotions — pride, togetherness, appreciation, respect, patience, and diligence to name a few. I also believe that these emotions have created a unique work environment where we truly feel that we are in this together, whether good or bad, and we employ the same philosophy in our approach with clients. From my seat, this is what differentiates our company and what has enabled us to achieve our growth goals and the customer-focused culture that has shaped our company over the past few years.

As we kick off 2017, I would like to thank all of the employee owners of MW Builders for your emotion in the past few years — and more specifically in 2016. The way we conduct business today has enabled our company to not only grow externally but, arguably more importantly, internally. The sense of pride that I feel being part of this team is immeasurable. Thank you for your dedication, commitment to excellence, and your drive to be the best. Thanks to each of you and your families for the many sacrifices that undoubtedly go unnoticed thought the year. Thank you for being on the Team and for making us who we are today and what we will be in the future.

Thank you also to our clients and partners. I truly value each and every relationship and am excited about not only our opportunities in the future, but also to grow with you as we navigate the future of the industry together.

For those we partner with and those who on our MW Builders team, I believe our future can be whatever we want it to be as long as we keep our emotional side.

Here's to a great 2016 and an even better 2017!